Information Technology
Minnesota State University Moorhead
Maple Installation Instructions
Troubleshooting
Issue:
Starting Standard Maple on a Windows computer displays a dialog with
the message "connecting..." and then another message indicating that the
firewall is conflicting with Maple.
Resolution:
This is likely due to an interaction between Maple and a personal
firewall installed on the same machine. The firewall can interfere with
establishing an internal network connection on the local computer. The
connection required is to "localhost" on the computer and not a
connection to an external source.
This problem occurs also with single user installations of Maple.
Configure your firewall to grant full permissions to the following Maple
files:
..\Maple\jre\bin\maple.exe
..\Maple\bin.win\mserver.exe
..\Maple\bin.win\cwmaple.exe
..\Maple\bin.win\cmaple.exe
Consult your firewall software documentation for details.
Issue:
Maple installed without problems on a Windows computer that has
more than 1 GB of memory, but the Standard worksheet will not start. The
Maple splash screen appears, but the program does not launch.
Resolution:
When Maple starts, it sets the maximum amount of memory Java may
potentially use based on the amount of physical memory in the machine.
If that maximum is too high, Java refuses to start. Therefore, on
machines with a lot of physical memory, Maple may not start either. This
problem has been reported to Sun Microsystems.
To decrease the amount of memory used by Java on Windows, you can edit the file launch.ini in the Maple bin.win folder (default C:\Program Files\Maple\bin.win).
Try adding the line
maxheap=800m
after the line
language=en
to change the heap allocated to 800MB. This change does not affect the amount of memory available to non-Java components of Maple, including the math engine, which will still take advantage of the machine's internal memory when solving large problems.
If this does not work, experiment with the size value to find one that works for you. If you continue to have difficulties, contact Maplesoft Technical Support at http://www.maplesoft.com/support/.
If you experience difficulties with activation, check our FAQs page at http://www.maplesoft.com/support/faqs/index.aspx.
Download Maple Software
Maple Installation Instructions
Troubleshooting